🛍️ Orders & Shipping

Q: How long will it take to receive my order?
A: All orders are processed within 3–5 business days (excluding weekends and holidays). Once shipped, you'll receive a tracking number via email. Delivery time varies by location but typically arrives within 2–7 business days.

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Q: My package was returned because I forgot to include my apartment number. What should I do?
A: We totally understand — it happens! If your package is returned due to an incomplete address, we’ll contact you and offer to reship it. A reshipping fee will apply.

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Q: Do you offer local pickup or delivery?
A: At this time, we do not offer delivery or shipping, but local pickup only for certain products are available. please contact us prior to online purchase to be certain. However, we ship within the U.S. and ensure every order is packed with care.

💇🏾‍♀️ Short Hair Services & Appointments

Q: Do you accept new clients for short hair services?
A: Yes, but spaces are limited! I specialize in pixie cuts and short hair transformations. Visit the Book Now page to see current availability of virtual or in-person consultations for first-time clients.

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Q: What if I need to reschedule my appointment?
A: Life happens! Please notify us at least 24 hours in advance to reschedule. No-shows or late cancellations may be subject to a fee.

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Q: What should I do before my short hair appointment?
A: Come with clean, dry hair and be ready for a transformation! If you have photos of your desired look, bring them — but we’ll also discuss what suits your face shape and lifestyle best.

🧴 Haircare Products & Headwraps

Q: Are your hair products safe for relaxed and natural hair?
A: Absolutely! B Lauren Beauty products are formulated for all textures — relaxed, natural, transitioning, or color-treated — with lightweight, nourishing ingredients that support healthy hair and scalp.

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Q: Do you offer product recommendations for first-time customers?
A: Yes! Check out our Product Quiz or send us a DM/email with your hair type and goals, and we’ll gladly point you in the right direction.

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Q: Can I preorder when items are sold out?
A: Yes! If something is sold out, you’ll see an option to preorder. We’ll also post restock alerts on our Instagram and through our email list.

🎓 Coaching & Digital Resources

Q: Do you offer coaching for hairstylists?
A: Yes! I help beauty professionals niche down, elevate their client experience, and implement systems that allow them to build a profitable beauty brand. Learn more on our Coaching page.

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Q: Can I book you to teach or speak at an event?
A: Absolutely — I love sharing knowledge! Submit an inquiry through our Contact page, and let’s chat about your event details.

🧾 Payments & Policies

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and select Buy Now, Pay Later options like Shop Pay.

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Q: Do you accept returns or offer refunds?
A: Due to the nature of our products and services, all sales are final. If there is an issue with your order, please reach out to us within 5 days so we can try to make it right.